The health, safety and well-being of our students is the number one priority for AFS. AFS volunteers and staff are committed and trained to support students and their families throughout the AFS experience. AFS has consistent guidelines that apply to all AFS member organisations. All AFS member organisations also have a local 24-hour emergency contact number that is always monitored.
AFS is recognised throughout the world for our support of AFS participants and families. AFS is conscious of its responsibility to the host family as well as the exchange students and their parents. Assistance and support will be available in the form of volunteers situated in chapters as well as the National Office. Particularly after the first exciting weeks of getting to know each other, sometimes problems arise: The participant suffers from homesickness, the adaptation to life in a different environment and culture is exhausting for the students, it can lead to misunderstandings and conflicts in the school or with other family members. If, in any such situation, they need assistance or advice, they can contact the contact volunteer in their Chapter or the National Office at any time.
The following is provided by the organisation:
Medical insurance with up to $1,000,000 coverage
Emergency Travel Insurance
A 24 hour Emergency contact number
National (and perhaps Regional Offices): staff are trained to give support to families and students
The hosting country provides the participant with an orientation at the arrival, middle and the end of their exchange programme
The host family receives a handbook with information important for taking up the role of hosting an exchange student
Volunteer Chapters: provide support and may organise social events for the students
Each student is assigned a contact person who they may contact when they need advice or support and who will contact them on a monthly basis to discuss details and to provide support
AFS is the world’s oldest exchange student organisation and as such has developed a very strong support network and a system of policies and procedures that are common throughout the worldwide partner countries.